Resume

Operations Manager

July 2018 - Present

Program Manager

March 2017 - June 2018

Office Manager

April 2016 - March 2017

• Responsible for daily operations of all salons, supervising Area Managers and reviewing reports to ensure accuracy and success of each location.

• Human Resources & Payroll processing (interviewing, onboarding, benefits administration, PTO tracking, offboarding)

• Created Company Intranet website & website for Prospects and Members

• Created Operations Guidelines for Area Manager and Housekeeping positions

• Oversee build out of six salons

• Ensure on-time and in-budget progress and notify owners of potential or actual delays

• Reviewed and approved invoices from General Contractor, processed draw requests for bank loans, completed all paperwork for TIA from landlords

• Visited construction sites, held weekly status meetings, maintain excellent communication between all stakeholders.

• Lead transition to Rent Manager

• Payroll (manual processing & implementation of 3rd party payroll processor)

• Accounting duties to support Controller

• Tenant account analysis

Client Relations Assistant

March 2013 - March 2016

Logistics / Shipping Manager

January 2007 - March 2013

Office Assistant

February 2006 - January 2007

• Handled all Domestic & International orders

• Support Sales & Shipping Dept (verify client is not a restricted party, creating customer in QB, creating invoices, communication with manufacturing for timeline, freight quotes, etc)

• Processed approx 200 invoices per month for recurring software maintenance and hardware warranty agreements.

• Developed and maintained time saving digital document filing system and spreadsheets to calculate product discounts, shipping costs and prorated amounts.

• Successfully created and managed shipping department, directly supervised multiple employees.

• Kept department within designated budgets for labor, costs of shipments and shipping supplies

• Set up vendor accounts and maintained positive relationships with existing vendors

• Inventory management (forecasting, ordering, receiving and storage solutions

• Created and maintained digital storage backup system for retrieving past shipping documents.

• General office duties to including making new client files, finding/putting away files, answering phones, sorting mail, running errands, and other tasks requested to support the team.

Recommendations:

Recommendation letter from Pam Fleming

Please download my full resume for additional details about each position held and additional job experience.

Western Governors University

2015 - 2019

Bachelor of Science Business Management

View Diploma

Activities & Societies:

Sigma Alpha Pi                 2016 - Present

     Awarded National Engaged Leader Award   July 2018

Wharton County Junior College

2 years

Computer Science

Kempner High School

Class of 2005

Activities & Clubs / Awards

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FCS Co-Op - Class President, 2 years                (Co-op Program & Community Service)

Excel Club - Secretary, 2 years                            (Community Service & Volunteer)

Student of the Year Award - 2005

Professional skillset

• Leadership/Management –   Goal driven leader who excels at the ability to motivate, coach and train my team mates to meet and exceed goals.

• Works well under stress.

• Excellent communication skills.

• Very organized in both professional & personal life.

• Team Work – Team player that is able to get along with others and build strong working relationships.

• Strategic Thinking & Planning – Capability to merge the “right now” with short term and long term goals to create a plan to meet the desired outcome.

• Honesty / Integrity - I am very honest and have strong integrity.

• Dependable & Punctual

• Self-Starter

Programs

• Microsoft Office Suite

• Rent Manager

• Paychex

• Proliant

• Rentec

• Quickbooks

• Fast Track (Gantt Charts)

• Wix

• Microsoft Flow

Certifications / Affiliations

• Notary Public (2016 - Present)

• OSHA 10 Hour Construction Safety & Health Certification

• Applied to serve on TDLR Board of Cosmetology as a public member (awaiting election response)